English-speaking Customer Account Advisor (Bogota)

About the role

We are looking for an English‑speaking Customer Account Advisor to join our Bogota office. You will provide high‑quality support to our US customers across chat, email and phone, especially during peak sporting events.

Key responsibilities

• Handle inbound customer inquiries via live chat, telephone and email.
• Resolve issues promptly while maintaining compliance with licensing and responsible‑gambling policies.
• Escalate complex queries to senior team members when necessary.
• Collaborate with internal English‑speaking departments to address customer concerns.
• Promote a positive customer experience and ensure timely follow‑up.

Required profile

• Strong teamwork and collaboration abilities.
• Excellent verbal and written communication in English (C1 level).
• Active listening and attention to detail.
• Ability to multitask in a fast‑paced environment.
• Commitment to responsible gambling standards.

Required skills

• Efficient typing, literacy and numeracy.

What we offer

• Opportunity to deepen knowledge of the US market.
• Career growth within a leading online gambling company.
• Dynamic, innovative work environment.