Experience Research Specialist

About the role

As an Experience Research Specialist at Kyndryl, you will turn user, data, competitive and contextual research into actionable insights that shape strategy and experience outcomes. You will work closely with designers, strategists and delivery teams to ensure experiences are viable, feasible and desirable.

Key responsibilities

• Plan and conduct qualitative and quantitative research to understand user needs, behaviors and pain points.
• Translate findings into clear insights, opportunity areas and experience principles that guide strategy and design.
• Lead iterative validation of concepts, prototypes and experiences to test assumptions and reduce risk.
• Synthesize user, market, data and competitive inputs into coherent narratives that support decision‑making.

Required profile

• Demonstrated experience conducting experience or UX research and applying findings to influence strategy and design.
• Ability to plan, execute and synthesize qualitative and quantitative research independently.
• Background in UX, behavioral science, social science or a closely related discipline.

Required skills

• Interviews
• Usability testing
• Surveys
• Contextual inquiry
• Concept validation