Guest Experience Agent

About the role

Four Seasons Cartagena is looking for a guest experience agent to create memorable and personalised experiences for guests, anticipating their needs and coordinating details that exceed expectations. The role works closely with all hotel areas to deliver exceptional experiences aligned with Four Seasons standards.

Key responsibilities

• Deliver memorable experiences and personalised attention to guests.
• Manage VIP, repeat and special guest experiences.
• Handle and follow up on requests, comments, complaints and incidents.
• Coordinate with operational areas so that guest experiences and requirements are executed correctly.
• Manage guest preferences and promote guest experiences and amenities.

Required profile

• Desirable: tourism and hospitality administration, services administration or related degree, or studies in those fields.
• At least 6 months of experience in guest service roles in hotels.
• Advanced English (C1).
• Knowledge of local attractions in the city and its surroundings.

What we offer

• Permanent contract directly with the hotel.
• Service charge.
• Free meals for employees.
• Free laundry service for staff uniforms.
• Excellent training and development opportunities.