Help Desk Technician

About the role

We are seeking a proactive Help Desk Technician to join our IT team supporting automotive dealership operations in Colombia. The role involves delivering first‑line technical assistance, troubleshooting a wide range of hardware and software issues, and ensuring smooth daily operations for end‑users.

Key responsibilities

• Answer support calls, create tickets, and provide timely updates.
• Troubleshoot hardware, PCs, servers, Wi‑Fi, networking equipment and printers.
• Coordinate with other technicians to resolve complex client issues.
• Maintain accurate documentation in the ticketing system.
• Monitor assigned tickets, keep clients informed, and recommend day‑to‑day fixes.
• Assist with software installations, DMS setup, and remote monitoring tools.

Required profile

• Minimum 3 years of IT Help Desk or Systems Administration experience.
• Excellent written and verbal English communication skills.
• Degree in Computer Science, Information Technology, or related field (preferred).
• Microsoft and Cisco certifications are a plus.

Required skills

• Microsoft 365
• Windows operating systems
• Desktop troubleshooting
• Active Directory
• DNS, DHCP
• File servers
• Software installation and troubleshooting
• DMS setup and troubleshooting
• Printers, print servers, fax
• VPN
• Cisco networking
• Wireless networking
• Remote monitoring and management software
• Web filtering
• Dealer Management Systems (e.g., CDK, DealerTrack, Reynolds & Reynolds)