Intake Receptionist

About the role

The Intake Receptionist is the first point of contact for prospective clients of a leading legal services provider. You will manage a high volume of inbound and outbound calls, gather essential client information, and ensure qualified leads are smoothly transferred to the sales team.

Key responsibilities

• Answer inbound calls and make outbound calls to prospective clients in a professional manner.
• Deliver an exceptional customer experience through courteous and responsive service.
• Conduct the initial intake process, gathering and verifying basic client information.
• Qualify prospective clients based on established criteria and transfer qualified leads to the appropriate Sales Representative.
• Accurately document all client interactions and information in the CRM system.
• Maintain confidentiality and professionalism throughout all communications.
• Follow company procedures and keep accurate records during the intake process.

Required profile

• 1‑3 years of experience in customer service, reception, intake, call centre or a similar customer‑facing role.
• English proficiency at B2‑C1 level and fluent Spanish (spoken and written).
• Excellent verbal and written communication, strong interpersonal and active listening skills.
• Ability to manage a high volume of calls while maintaining accuracy and professionalism.
• Customer‑focused mindset with a positive, professional attitude.
• Strong time‑management, organizational and multitasking abilities.
• Adaptability in a fast‑paced, customer‑focused environment.

Required skills

• Working knowledge of CRM systems.
• Proficiency in Microsoft Office Suite.
• Proficiency in Google Workspace.
• Familiarity with telephone systems.

What we offer

• Indefinite contract with a rotating schedule.
• On‑site work at our Bogotá office (prime locations in Bogotá and Medellín).
• 5‑day work week and 20 vacation days per year.
• Prepaid medical coverage.
• Fully customised Emapta laptop and peripherals.
• Direct exposure to clients and career growth opportunities.
• Diverse and supportive work environment.
• Unlimited upskilling through Emapta Academy courses.