Investigations Triage Specialist

About the role

DePuy Synthes is recruiting an Investigations Triage Specialist in Bogota, Colombia. The role acts as the first point of contact for employee concerns and workplace issues, routing them efficiently, consistently and confidentially to the appropriate HR, compliance, ethics or business stakeholders. It covers case intake, documentation, risk assessment, prioritization and escalation in line with company policies and regulatory requirements.

Key responsibilities

• Receive, review and triage employee relations, ethics, compliance and workplace concerns submitted through established intake channels.
• Assess each case for risk level, urgency, required documentation and appropriate routing.
• Document allegations, inquiries and supporting information in case management systems.
• Escalate high-risk, sensitive or complex matters to designated investigators or stakeholders.
• Monitor case queues and service-level expectations to support timely resolution.
• Maintain strict confidentiality and communicate with employees, managers and HR partners to gather intake information.
• Identify trends and recurring themes, and support reporting, metrics, auditing and process improvement.

Required profile

• Bachelor's degree in Human Resources, Business Administration, Psychology, Industrial Relations, Legal Studies or a related field.
• 2 years of experience in HR, Employee Relations, Compliance, Ethics, Shared Services, Contact Center Operations, Investigations Support or a related field.
• Fluency in English; additional languages are a plus.
• Preferred: experience supporting global HR operations or shared services, knowledge of employee relations, ethics and compliance, risk assessment and case prioritization methods, familiarity with data privacy and record management, experience in a multinational organization, and HR certifications such as PHR or SHRM-CP.

Required skills

• Experience handling sensitive and confidential information.
• Strong analytical and problem-solving skills, with excellent written and verbal communication.
• Experience with case management systems, HR systems or workflow tools.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.

Minimal travel is anticipated (up to 5%). The posting notes that the planned separation of the Orthopedics business into DePuy Synthes is expected to be completed within 18 to 24 months, after which the employee would be governed by DePuy Synthes employment processes.