IT Helpdesk Support Analyst (B2 English)

About the role

We are seeking an IT Helpdesk Support Analyst with a B2 level of English to join a leading BPO company. You will provide tier‑1 technical assistance to users in a fast‑paced, multicultural environment, ensuring all support is delivered in English.

Key responsibilities

• Provide tier‑1 IT technical support to end‑users.
• Troubleshoot and resolve basic hardware and software incidents.
• Manage ticketing queues, log detailed information, and follow up on open cases.
• Deliver high‑quality customer service and technical assistance entirely in English.

Required profile

• English level B2 (upper‑intermediate) – conversational fluency mandatory.
• Technical degree, technologist degree, or current university student in IT, Systems, or Computer Science.
• Minimum 6 months proven experience in IT technical support, desktop support, or helpdesk roles.
• Strong communication skills, attention to detail, and ability to work under pressure.

Required skills

• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Word.
• Proficiency with Microsoft Outlook.

What we offer

• Permanent contract with a base salary of 2,850,000 COP.
• Performance‑based commissions up to 200,000 COP.
• Two fully paid training days.
• Full‑time schedule, Monday to Sunday, morning shifts ending by 5:30 PM.
• Two rotating days off per week.
• 100 % onsite work at the Bogotá (Conecta 80) location.