L1 Analyst

About the role

We are seeking a curious and proactive L1 Analyst to join our GFC operations team. You will act as the first line of defense, investigating and mitigating cybersecurity events for our clients while continuously improving our processes.

Key responsibilities

• Serve as the initial point of contact for security events received via tickets, email, and telephone, ensuring elite communication with clients.
• Perform continuous monitoring, proactive threat analysis, and vulnerability assessments using documented procedures and investigative instincts.
• Solve technical problems independently and accurately escalate complex issues to Level 2 analysts and Team Leaders.
• Document all actions within incident management and recommend improvements to processes, procedures, and security policies.
• Collaborate with local team members, external staff, and assist in training junior analysts and interns.

Required profile

• Student or graduate in Systems Engineering, Telecommunications, Electronics, Mechatronics, or a related field.
• At least 1 year of experience in operations environments such as SOC or Help Desk.
• Intermediate English level (B1+ or B2), spoken and written.

Required skills

• Solid understanding of Windows operating systems.
• Solid understanding of Linux operating systems.
• Basic knowledge of HTML and web fundamentals.

What we offer

• Extensive health insurance coverage for the employee and their family.
• Fitness allowance.
• Remote work stipend.
• Access to an e‑learning platform.