L2 Technical Support Specialist

About the role

The company is looking for L2 Technical Support Specialists who resolve complex IT issues escalated from L1 teams and provide both deskside and field support across hardware, operating systems and enterprise applications. The role also covers hands-on installation, configuration and asset lifecycle management.

Key responsibilities

• Handle escalations from L1, including advanced troubleshooting of OS, software, hardware and network issues.
• Support desktops, laptops, mobile devices (iOS/Android), printers and peripherals.
• Execute IMAC (installs, moves, adds, changes) and PC refresh activities.
• Maintain and update asset inventory and ServiceNow records.
• Coordinate with field support, end users and application teams.
• Assist with VPN setup, MFA, BitLocker and remote access issues.
• Work closely with TechTrack/NexThink for proactive endpoint management.

Required profile

• Strong technical skills in Windows 10/11, Mac OS and Microsoft 365.
• Experience with imaging, patching and software deployment tools such as SCCM.
• Knowledge of asset tracking and IT inventory management.
• Excellent problem-solving and documentation skills.
• Hands-on experience with ticketing tools (ServiceNow).
• Nice to have: SharePoint, PowerBI and other enterprise app support; exposure to NexThink, Workspace ONE (AirWatch) or similar tools; CompTIA A+ or Microsoft Modern Desktop Admin Associate certification.