Onboarding Specialist - Brazil Portfolio (Hybrid, Medellín)

About the role

Pebl is looking for an experienced Specialist to deliver seamless, compliant onboarding, offboarding and ongoing HR operations for enterprise clients and supported employees in Brazil. The role owns an assigned portfolio end to end and coordinates cross-functional dependencies so that customer launches are accurate and timely. It is a hybrid position based in Medellín, Colombia, and only current Medellín residents will be considered.

Key responsibilities

• Own end-to-end onboarding, offboarding and operational delivery for an assigned portfolio of Brazilian clients and employees, supporting successful launches.
• Create and manage Brazil-specific onboarding plans, timelines, documentation, registrations, dependencies and stakeholder expectations, and communicate progress, risks and next steps.
• Partner with Product, Sales, Payroll, Legal, Support, Immigration, Client Services and external providers to resolve operational challenges.
• Support clients and employees in Brazil on benefits, payroll, expenses, employment documentation and other HR matters.
• Apply Brazilian employment and labor laws, collective agreements and internal policies, identify compliance gaps and coordinate corrective action.
• Track onboarding timelines, case status, resolution-time SLAs and service quality.
• Use spreadsheets, reporting and dashboards to identify trends, reconcile issues and improve accuracy and response times.
• Troubleshoot HR system integrations, APIs, data mapping and synchronization, and contribute to automation and process improvements.
• Investigate issues, collaborate with the right teams, and share regional expertise and assist with peer and new-hire training.

Required profile

• A strong technical or analytical degree, ideally in Engineering, Mathematics, Computer Science, Physics, Economics or a related field, or equivalent practical experience.
• At least four years of relevant professional experience, including substantial HR or HR Operations experience supporting the employee lifecycle in Brazil in fast-paced, high-volume environments.
• Hands-on experience managing end-to-end onboarding in Brazil, including employment documentation, registrations, HRIS setup, payroll and benefits coordination and client deadlines.
• Strong knowledge of Brazilian employment and labor laws and HR regulations, including CLT, eSocial, statutory benefits, payroll obligations and collective agreements.
• Professional fluency in Portuguese and professional proficiency in English; current residence in Medellín.

Required skills

• Working knowledge of HR systems integrations and APIs, with troubleshooting of data-mapping, synchronization and access issues.
• Advanced spreadsheet and reporting skills, including lookups, pivot tables, reconciliations, bulk data validation and basic dashboard analysis.
• Comfort using HRIS, ticketing, case-management, CRM, Google Workspace and Microsoft Office tools.

What we offer

• Flexible time off.
• Parental leave.
• Health and dental insurance, where applicable.
• Retirement savings plan and employee incentive plan.