Remote Account Executive – B2B SaaS Customer Success

About the role

Join a fast‑growing B2B SaaS company as a Remote Account Executive, managing post‑trial customers from activation through expansion. You will work fully remote from Colombia, aligning with US Eastern business hours.

Key responsibilities

• Own a portfolio of newly graduated accounts, driving activation, feature adoption and expansion.
• Conduct high‑value training sessions, product demos and strategic check‑ins with executive stakeholders.
• Execute multi‑channel outreach (email, phone, messaging) to boost daily user engagement and document completion.
• Monitor seat utilization, health scores and usage metrics in HubSpot CRM, intervening with at‑risk accounts.
• Achieve a monthly Net MRR growth target of 5% through seat expansions, plan upgrades and onboarding services.

Required profile

• 3+ years in Customer Success, Account Management or Client Relationship Management within B2B SaaS.
• Proven ability to interpret usage data, health scores and turn insights into proactive actions.
• Fluent English (C1+) and full availability during US Eastern Time business hours.
• Dedicated home office with reliable internet and noise‑cancelling headset.

Required skills

• Hands‑on experience with CRM platforms, preferably HubSpot.
• Data‑driven analysis of customer usage and engagement metrics.

What we offer

• Base salary $3,000‑$3,500 USD/month plus $1,000 USD performance bonus (OTE $4,000‑$4,500).
• Full autonomy over a portfolio with direct impact on expansion and retention metrics.
• Direct collaboration with Head of Customer Success, CEO and startup studio leadership.
• Opportunities to shape Customer Success playbooks and grow with an international SaaS platform.