Technology Operator – Bilingual

About the role

We are looking for a bilingual Technology Operator to join our Bogota office. The role supports our global customers 24/7/365, ensuring smooth day‑to‑day operations in large facilities while providing excellent service.

Key responsibilities

• Provide excellent customer satisfaction to existing and potential clients.
• Communicate promptly with stakeholders, customers and related parties via phone, email and two‑way communication tools.
• Perform administrative tasks and manage customer staff actions, reporting events to management.
• Collect large data sets, compile operational reports and produce other communications as needed.
• Ensure smooth running of daily operations in large facilities.

Required profile

• High school diploma.
• English speaking and writing proficiency ranging from B1 to C2.
• Good understanding of customer service and strong interpersonal communication skills.
• Ability to work afternoon shifts.
• Positive disposition and willingness to work onsite in Bogota.

What we offer

• Opportunity to work with an ambitious, diverse team.
• Continuous learning environment with regular performance reviews.
• Creative space to share new ideas.
• Company‑organized events and a modern office with a spacious lounge.