Bilingual Track & Trace Specialist (Spanish/English)

About the role

We are looking for a highly motivated Spanish‑English bilingual professional to join our logistics team as a Track & Trace Specialist. In this role you will oversee day‑to‑day shipment monitoring, ensure timely deliveries, and act as the primary point of contact for our clients across North America and Mexico.

Key responsibilities

• Monitor, track and trace inbound and outbound shipments using internal systems to guarantee on‑time pickup and delivery.
• Coordinate cross‑border freight movements between the United States and Mexico, applying knowledge of customs procedures and transportation regulations.
• Provide proactive updates to clients in both Spanish and English, answering inquiries and maintaining strong relationships.
• Identify and resolve issues that may affect shipment timelines, escalating when necessary.

Required profile

• Fluent bilingual proficiency in Spanish and English, both written and spoken.
• Proven experience in Mexico cross‑border logistics operations.
• Strong communication abilities and attention to detail.

Required skills

• Track & Trace system usage.
• Knowledge of cross‑border freight documentation and procedures.