This job is no longer available
This job expired on 15/07/2026. It no longer accepts applications.
Help Desk Support Agent – Bogotá (English B2)
Unisys · Bogota
Job description
About the role
We are looking for a Help Desk Support Agent to provide first‑line assistance to users in Bogotá. The role involves answering moderately complex questions, following guidelines, and using judgment based on prior experience with similar incidents and service requests.
Key responsibilities
- Respond to hardware, software, client and COTS application incidents.
- Perform basic network and user administration tasks.
- Escalate complex problems to specialized resolver teams or vendors.
- Apply problem‑solving and analytical skills to resolve challenging incidents.
- Support Level‑1 agents with day‑to‑day questions related to client incidents, requests, and queries.
Required profile
- High School Diploma or GED (technical certification or Associate Degree may be required).
- 1‑2 years of experience in IT support or a related area.
- English proficiency at B2 level (Spanish native or fluent).
Required skills
- Hardware support
- Software support
- Client application troubleshooting
- COTS application support
- Network administration
- User administration
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Colombia.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Unisys
Bogota