Inside Sales Representative – Insurance Outreach

About the role

Emapta is hiring an Inside Sales Representative in Bogotá, Colombia, to connect US homeowners with insurance protection. The role involves reaching out to US prospects by phone, handling objections and qualifying leads before transferring them to licensed insurance agents. It is an indefinite-term contract, onsite at Connecta 26, Bogotá, on night shifts (9 AM–6 PM ET for the first five days, then 11 AM–8 PM ET) with weekends off.

Key responsibilities

• Make outbound calls to prospective clients, overcome objections and transfer qualified prospects to licensed insurance agents.
• Handle inbound calls, identify the purpose of each inquiry and route callers to the right queue.
• Build rapport with prospective and existing customers over the phone.
• Manage the sales process through organized call notes and timely follow-up.
• Collect, verify and document customer information accurately.
• Communicate product value propositions clearly and persuasively.
• Meet sales targets for call volume, qualified transfers, conversions and quality standards.

Required profile

• At least 2 years of relevant professional experience, preferably in sales, customer engagement or a related field.
• Fluent English with excellent verbal communication.
• Strong objection-handling and negotiation skills.
• Results-driven, self-motivated and able to work independently.
• Good organization and time management, able to handle several priorities in a fast pace.

What we offer

• Five-day work week with weekends off.
• 20 vacation days in total.
• Prepaid medicine and a fully customized laptop and peripherals.
• Career growth opportunities and direct client exposure.
• Unlimited upskilling through Emapta Academy courses.