Mobile Onboarding Specialist – Activation Guide

About the role

Fusion CX is seeking Mobile Onboarding Specialists to guide new customers of a US mobile services provider through activation and onboarding. You will help customers understand the steps required to start using their mobile services and resolve common onboarding questions.

Key responsibilities

• Guide new customers through mobile onboarding and activation steps.
• Explain activation procedures and account requirements clearly.
• Provide patient, step‑by‑step assistance when customers need extra guidance.
• Identify and troubleshoot routine activation and onboarding problems.
• Escalate technical or account issues when necessary.
• Record onboarding details accurately and follow established quality and support procedures.

Required profile

• Customer service or contact‑center experience is required.
• Technical support or telecom experience is a strong advantage.
• Strong English communication and clear step‑by‑step explanation skills.
• Patient, detail‑oriented approach with good troubleshooting ability.

Required skills

• Strong English communication.
• Clear step‑by‑step explanation ability.

What we offer

• Competitive salary package with additional allowances.
• Extra‑legal bonuses and generous performance incentives.
• On‑site work environment at the Otrabanda office in Medellín.