Senior DevOps Engineer - Core

About the role

Five9, a provider of cloud contact center software, is looking for a Senior DevOps Engineer to join its Product Engineering Core DevOps team. The role focuses on designing, implementing and automating large-scale distributed systems so that Five9 can deliver higher availability, scalability, lower latency and greater efficiency.

Key responsibilities

• Design, implement and automate large-scale distributed systems.
• Build tools and automation that improve availability, scalability, latency and efficiency.
• Work with engineering teams to deliver high-quality software in a fast-paced environment.
• Monitor production and development environments and set up preventive measures for a seamless customer experience.
• Work with delivery teams on software improvements to raise availability and lower mean time to detect (MTTD).
• Take part in an on-call rotation (8-hour shifts, 7 days a week, every 3-4 weeks).

Required profile

• Bachelor's degree in Computer Science or equivalent experience.
• 7+ years of public cloud experience (GCP or AWS).
• 7+ years of private cloud experience (OpenStack, VMware ESXi).
• 7+ years of Linux experience (CentOS/Ubuntu) and 7+ years of networking experience.
• Experience designing large-scale distributed systems and incident management processes aligned with SRE best practices.

Required skills

• Kubernetes, Helm, GKE and Docker for container orchestration.
• GitLab, ArgoCD, CI/CD tools and methods.
• Infrastructure as Code with Terraform, and scripting in Python or another language.
• Ansible for configuration management.
• Prometheus, Loki, Alertmanager and Grafana for observability.
• DevOps and DevSecOps methodologies and strong problem-solving and communication skills.