Trilingual Tech Support Agent (English & Portuguese) – Indefinite Contract

About the role

We are looking for a trilingual Tech Support Agent who can provide first‑level technical assistance in English and Portuguese. The role is based on‑site in Bogotá and offers a permanent contract with legal benefits.

Key responsibilities

• Provide first‑level support via phone, chat, and email, diagnosing hardware and software issues.
• Assist users with laptops, desktops, printers and guide them step‑by‑step to resolve problems.
• Document, categorize and track support tickets, prioritizing cases based on impact.
• Escalate complex issues with proper documentation and meet quality and response‑time targets.

Required profile

• English proficiency at B2 level or higher.
• Portuguese proficiency at B2 level or higher.
• Experience in technical support or service‑desk and customer service.
• Familiarity with laptop and desktop hardware and basic LAN/WAN networking.

Required skills

• Hardware troubleshooting (laptops, desktops, printers).
• Software troubleshooting.
• Basic LAN/WAN networking knowledge.
• Use of IT support and ticketing tools.

What we offer

• Base salary of COP 3,300,000 per month.
• Indefinite‑term contract with full legal benefits.
• Fixed 42‑hour work week with two days off, weekends off depending on operations.
• On‑site work at Calle 97 & Autopista Norte, Bogotá.