Video Content Manager - Customer Success

About the role

Motorola Solutions is looking for a scrappy, highly resourceful Video Content Manager to join its growing Customer Success team and own short-form video and motion graphics production. Customers want fast, visually engaging, bite-sized content to help them onboard and adopt the product, and you will be the expert behind it. The role works fully remotely across Latin America, with candidates based in Bogota, Colombia strongly preferred for team colocation.

Key responsibilities

• Partner with Campaign Strategists, Enablement leads and CSAs to turn customer journey blueprints into short-form video assets (15-90 seconds) and motion graphics for email sequences, in-app guides, digital communities and customer journeys.
• Act as the visual bridge between Customer Success and Marketing, keeping content aligned with product positioning and brand guidelines.
• Script, record, edit and animate micro-learning reels, feature spotlights, UI walkthroughs and small animated GIFs.
• Track engagement metrics such as completion rates and feature activation after viewing to refine video formats.
• Build internal video production engines: visual asset libraries, motion graphics templates and streamlined editing workflows.
• Use generative AI and automation tools (AI script generation, synthetic voice/audio enhancement, rapid editing, generative asset design) to speed up production.

Required profile

• 3+ years creating short-form video, micro-learning clips or motion graphics for tech or B2B SaaS platforms.
• A proven portfolio of video creation and motion graphics is mandatory.
• Bachelor's degree in a relevant field.
• Active US visa, as travel to the US about once every 6 months is required for team meetings.
• Full English proficiency, as the role involves presenting to US-based product managers.
• Preferred: experience in public safety, emergency response or government tech; customer marketing or customer success background; experience building video production engines and tracking video metrics.

Required skills

• Adobe Premiere Pro and After Effects (mandatory)
• Short-form storytelling: scripting, recording, editing and animating videos under 90 seconds
• Preferred: Wistia or Camtasia, Figma, Canva or Adobe Illustrator/InDesign, generative AI tools