Agente de Soporte tecnico - Bogota

About the role

The Technical Support Agent will handle moderately complex incidents and service requests, applying guidelines and professional judgment. The role involves supporting hardware, software, client and COTS applications, as well as network and user administration for end‑users in Bogota.

Key responsibilities

• Answer moderately complex technical questions and resolve incidents following established guidelines.
• Provide support for hardware, software, client and COTS applications, and network/user administration.
• Escalate complex problems to specialized resolver teams or vendors when necessary.
• Utilize problem‑solving and analytical skills to resolve challenging incidents.
• Assist Level 1 agents with day‑to‑day client incidents, requests, and queries.

Required profile

• High School Diploma or GED (required).
• Technical certification or Associate Degree may be required.
• 1–2 years of experience in a similar technical support role.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Network administration
• User administration

What we offer

• Equal opportunity employment with accommodations for applicants who need them.