Inbound/Outbound Sales Representative

About the role

Cloudstaff, an outsourcing company founded in 2005, is hiring an Inbound/Outbound Sales Representative for its Bogotá office. The position works from the office during the morning shift (8am - 5pm CST) and involves handling online loan applications through a contact center. To become a priority applicant, candidates attach their CV and a 1-2 minute video introduction.

Key responsibilities

• Engage with inbound and outbound leads who apply online for loans via the website.
• Contact customers promptly, answer questions and guide them through required documents and next steps.
• Handle live SMS chats and phone calls through the CRM and call center software.
• Set store appointments by initiating warm three-way transfers to store agents and logging appointment details.
• Maintain detailed CRM records of loan requests, appointment times and special needs.
• Act as a friendly point of contact to give a positive first impression of the brand.

Required profile

• 3-5 years of experience in sales or customer service.
• Proven track record of meeting or exceeding sales targets.
• Strong communication and interpersonal skills, excellent phone skills and attention to detail.
• Ability to work independently and as part of a team, with a service-first mindset in a fast-paced environment.

Required skills

• CRM software proficiency.
• Microsoft Office Suite.
• Preferred: sales automation tools, CSP certification, knowledge of industry trends.

What we offer

• Legal benefits under Colombian law: health insurance (EPS), pension coverage, severance pay, family compensation fund and occupational risk insurance.
• Premium prepaid health insurance and life insurance from day 16.
• Flexible work setup options (hybrid, on-site or remote).
• Dream Points program and growth opportunities.