Patient Care Coordinator

About the role

Emapta is hiring a Patient Care Coordinator for an established healthcare provider in Bogotá, Colombia. The role helps patients understand their coverage, book appointments and reach the right providers, easing the work of clinical teams. It is an indefinite-term type contract, onsite at Calle 97A, Bogotá, on day shift with weekends off.

Key responsibilities

• Answer patient calls and respond to inquiries about appointments, insurance coverage, billing, eligibility and procedure codes.
• Schedule appointments and give patients general information about their care.
• Explain insurance benefits, including copayments, coinsurance, deductibles and coverage details.
• Verify insurance information and coordinate with insurers to support accurate billing.
• Act as the main liaison between patients and healthcare providers, routing medication refill requests, referrals and other telephone encounters to providers and following up promptly.
• Document insurance information, appointments and patient communications accurately in the EHR system.
• Address patient concerns, promote comfort and help patients understand healthcare processes.

Required profile

• 1-3 years of experience in the BPO industry.
• Experience in a healthcare or medical office setting is highly preferred.
• Excellent written, verbal and interpersonal communication skills.
• Strong organizational skills, attention to detail and discretion with sensitive information.
• A compassionate, patient-centered approach, accountability and professionalism.

Required skills

• Proficiency in electronic health record (EHR) systems, Microsoft 365 and Microsoft Excel.
• Knowledge of medical terminology, insurance policies, patient eligibility verification and healthcare billing practices.

What we offer

• 5-day work week with weekends off and 20 vacation days in total.
• Prepaid medicine and a fully customized Emapta laptop and peripherals.
• Career growth opportunities and direct exposure to clients.
• Unlimited upskilling through Emapta Academy courses.
• Diverse, supportive environment in prime office locations in Bogotá and Medellín.