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Service Desk Analyst I – Trilingual (English/Spanish/Portuguese)

Auxis · Usme

Junior 🇬🇧 English
Active Directory Microsoft Exchange Office 365 VPNs network-shared printers

Job description

About the role

The Service Desk Analyst I is the first point of contact for users calling the IT Service Desk. You will handle incoming calls, log tickets, troubleshoot basic issues and provide first‑level desktop support.

Key responsibilities

  • Manage incident, request, problem and knowledge tickets for Auxis clients, assigning and escalating as needed.
  • Provide first‑level contact, resolve or convey solutions, and ensure proper documentation and closure of tickets.
  • Follow Auxis operational processes, security policies and use its service‑management and monitoring tools.
  • Participate in scheduled operational and project meetings.

Required profile

  • High school diploma.
  • 1–2 years of technical support experience.
  • Fluent English and Spanish (B2+), and Portuguese (B2+).
  • Strong communication and customer‑service skills in a fast‑paced environment.

Required skills

  • Hands‑on experience with Active Directory.
  • Microsoft Exchange and Office 365 administration.
  • VPN configuration and troubleshooting.
  • Support for network‑shared printers and drives.

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Published 2 weeks ago

Expires 1 month from now

28 views · 0 interested

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Auxis

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